FAQ

You can reach our customer support team by using the contact form on our contact page. We aim to respond to all inquiries within 7 business days.

Yes! International shipping costs and estimated delivery times will be calculated at checkout based on your location. Please note that international orders may be subject to customs duties, taxes, and fees upon arrival, which are the responsibility of the customer.

We frequently update our collection with new and exciting items! Follow us on Facebook to be the first to know about new drops and promotions.

To place an order, simply browse our collection, select the items you wish to purchase, choose your size and quantity, and click "Add to Cart." Once you've added all desired items, proceed to checkout where you can enter your shipping and payment information to complete your purchase.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options available at checkout.

Unfortunately, once an order is placed, we are unable to modify or cancel it. This allows us to process and prepare your items for shipment as quickly as possible. Please review your order carefully before confirming your purchase.

After successfully placing your order, you will receive an order confirmation email to the address provided during checkout. This email will contain your order number and a summary of your purchase. Please check your spam or junk folder if you don't see it within a few minutes.

Once your order has shipped, you will receive a shipping confirmation email. This email will include your tracking number and a link to the Tapstitch tracking portal where you can monitor the progress of your shipment.

Shipping times vary depending on your location and the shipping method chosen at checkout. Once your order ships, the tracking link provided by Tapstitch will give you an estimated delivery date. Please allow 2-3 business days for processing before your order ships.

If your tracking information hasn't updated for several days, please first allow for a full 24-48 hours from the last update. If it still shows no movement, please contact our customer support team with your order number, and we'll be happy to assist you in investigating the status with Tapstitch.

All sales are final. Due to the nature of our products and our streamlined operational process with Tapstitch, we do not offer any returns, refunds, or exchanges. We encourage you to carefully review product descriptions, sizing guides, and all details before making a purchase.

While we strive for perfection, in the rare instance that your item arrives damaged or defective, please contact our customer support team immediately upon receipt (within 48 hours of delivery). Provide your order number and clear photos of the damage/defect, and we will assess the situation on a case-by-case basis.